Troubleshooting

How do I reset my Rowkin earbud(s)?

If any issues arise with your earbuds, we suggest a reset with your earbuds placed in the charger. This will reset the earbuds to factory settings and may help the issue at hand. Follow the same instructions fo...

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What if my right earbud (secondary) cuts out but the left (primary) works fine?

When two Rowkin earbuds are stereo paired, the left channel (primary) earbud connects with your phone (device) as well as right channel (secondary) earbud for stereo sound. If only the right earbud is experienc...

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Why is my connection unstable?

You may be experiencing some external interference that is causing the Bluetooth headset to drop the connection with your host device. There are a number of factors that can cause this to happen, WiFi signals a...

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What if the sound is unclear?

You may be experiencing some external interference that is causing the Bluetooth headset to drop the connection with your host device. There are a number of factors that can cause this to happen, WiFi signals a...

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What if my earbud(s) will not charge?

Please check if you see a red light when you place the earbud(s) in the charging case. The earbud status should be red when charging and no light (not white) when it is fully charged. The earbud(s) use a magnet...

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Why am I experiencing volume issues?

If you have an Android device, this may actually be due to a known bug for certain Android operating systems. Below are some articles for reference: Android Police iDigital Times Some customers have fo...

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What if my Rowkin is defective?

We're truly sorry to hear that, but we are more than happy to help. If you purchased a Rowkin product through Amazon, please contact us with your Amazon order number by filling out our form here. If you purc...

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What is your return policy?

If you are unsatisfied with your purchase through the site, www.rowkin.com will provide a refund for the cost of the product. You have 14 days from the date of shipment to request a full refund provided you ret...

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How do I pair the Rowkin earbud with my phone?

To pair the earbud to your mobile phone, follow the steps below: Press and hold the control button on the earbud until you see the alternating red & white blinking light. The Rowkin earbud is now in pair...

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How do I reset my Pulse?

Plug your Pulse into a power source via the USB cord. Press both the control button and the “-” button together. Hold the two buttons until you see the red light switch off and then turn back red. Now you can r...

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